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Returns

How do I go about getting a refund for my goods?

We prefer that you contact us by telephone on a basic rate number 0333 313 7740 between the hours of 9am-5pm, Mon-Fri to advise us that you are sending the goods back.

If we are unable to discuss the reason for the refund, you may also be fully liable for the return postage.

Alternatively, you can fill in your returns form that was supplied to you or complete the following form and send it back to us at:

UKRP, Fincham London Returns,
P.O.Box 649A,
Surbiton, KT5 9YR,
United Kingdom.

Please take reasonable care of the goods. We are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied if the loss is the result of unnecessary handling of the goods by you.

Also items returned as faulty that are found to be in good working order by our technicians will not be refunded return postage costs.