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Privacy Policy

Privacy Policy

UK Reader Promotions Limited trading as FINCHAM LONDON who use the name under licence from Fincham London Limited respects the privacy of our customers and are committed to the following privacy policy. It outlines what personal information we collect, whether via our website, the telephone or face to face, why we collect it, how we use it and is designed to give you peace of mind and confidence. By using our services and submitting your personal data you agree to the transfer, storing and processing of the data we collect in accordance with this Privacy Policy. If you do not agree to our use of your personal data as set out below we may able unable to progress or accept your request or booking. You may opt out of marketing at any time, see below for details.

(Registered in England No. 8616641 – Reg Office: 78 the Green, Twickenham,Middx. TW2 5AG.)

What personal information do we ask for?

Whether you make an enquiry, request or order, we will usually ask for name, address, email address and telephone number. If placing an order we will also require your payment method which is processed securely via Paypal. If you choose to pay by telephone and by credit/debit card we will also require these details which will be destroyed once payment is taken.

Why we collect it?

We require these details in order to carry out our obligations to you and to provide an effective service, and to arrange delivery and other services you are requesting. We will also use your details to provide you with information about products, services and promotions that may be of interest to you, usually in a weekly or monthly newsletter. This will always be sent to the contact name that made the request or placed an order with us.

Will we share or disclose any of this personal information?

We will not share your personal data unless we have to. This information is only shared with payment processors, fulfilment houses and delivery/carrier company so that they may perform services in relation to your order.

How do we protect customer information?

All the information you provide us with online is protected by a secure server. Any credit/debit card details will be destroyed once payment is made. We will never share your private details with anyone else, unless as specified above to facilitate your order.

Cookies

We do not use cookies to identify individual users and store personal information. You can choose to accept or decline cookies. Most modern browsers will now automatically accept cookies but you can turn this off using your browsers settings panel, however this may limit the website from working as it is intended. We use cookies to enhance our user's experience, and some of the process that benefit from cookies are; monitoring traffic and user behaviour to help deliver improvements to our service, plus cookies remember if users have already subscribed to our newsletters. A summary of the cookies we use can be viewed and managed at the link below.

Data Retention periods

We will hold your personal data for as long as required to deliver the products and services you have requested or shown an interest in. This includes; If you are an existing customer, information which relates to previous orders and/or quotes will be kept for 5 years. Your email address will be retained indefinitely for marketing and will enable us to keep you updated with
our latest special offers and destination updates. You can opt-out of this service at any time.

Your Rights

Accessing your information

We are a Data Controller and under UK Data Protection legislation, you are entitled to see a copy of the personal information that we hold about you and how it is being used. If you wish to do so, please send us your request in writing, signed and dated to:

The Data Controller,
UK READER PROMOTIONS,
PO Box 649A,
Surbiton, KT5 9YR,
United Kingdom.

Along with: Your full name and address and a photocopy of your passport or driving licence. If you would like to update any of your details or be removed from our database at any point, you can contact us in writing or email us at support@finchamlondon.com

Complaints

If you have a complaint with the way in which we have handled your personal data, please contact us.

Stop Marketing

To unsubscribe form email marketing from us you can click on the unsubscribe mechanism on all marketing emails, or send us an email at support@finchamlondon.com and ask us to cease using your personal data for the purpose of direct marketing.

Changes to our privacy policy

We reserve the right to update or alter this Privacy Policy from time to time without prior notice.